You Want to Deliver a Great Patient Experience...
We’re here to help. Artera delivers a holistic view of every interaction you have with your patients, powered by AI. And not just interactions from Artera…but any department, any channel, any user, any HIT vendor and any EHR across your organization.
Patient Experience Today
Why Do Most Healthcare Organizations Struggle?
Siloed functional teams, service lines, and technology tools (even “all-in-one” systems) are competing for your patients’ attention. Without visibility and oversight into those calls, text messages, emails and app notifications, your patients are bombarded and ignore your directives. This causes poor loyalty, adverse health outcomes, additional staff burden, and impacts revenue.
Holistic View of Every Interaction
Single Pane of Glass for Patient Engagement
Analytics (understand how vendors / departments / workflows are performing)
Automated Workflows (build conversations from template library)
Vendor and Use-Case Rules (prioritize what is most important)
Patient Preferences and Consent
Live Agents (escalate and route messages)
Live monitored with AI-enabled real-time sentiment tracking
Truly Open & Integrated
Bring Your Own Vendors or Partner With Ours
Artera natively supports >100 vendors, with a suite of APIs that offer the ability to:
Normalize engagement history into a central Analytics Dashboard
Deliver communications through a single, trusted phone number
Manage updates for patient preferences and consent
Monitor deliverability and engagement across your organization
Our Customers
Delivering More Efficient Staff, More Profitable Organizations And A More Harmonious Patient Experience
We proudly partner with more than 750 healthcare organizations and federal agencies to unify, simplify and orchestrate digital communications into their patient’s preferred channel.
Health Systems
Streamline communication, with integrations for EHRs and digital health solutions.
Physicians Practices & Clinics
Engage your patients while freeing your support staff to focus on care.
FQHCs
Efficiently reach underserved populations to improve patient outcomes.
Federal Agencies
Leverage our critical experience and strong track record of performance in supporting federal agencies with patient communications technology.
6 Best Practices: A Patient Engagement Playbook
Introducing six best practices in our new Patient Engagement Playbook that can help you drive optimal outcomes, connect with patients,…
Reducing Call Volume Guide
The Artera communication platform is helping providers across the U.S. reduce their inbound and outbound call volume by streamlining operations,…
Patient Communication Platform: Buyer’s Guide
Patient Communication Platform: Buyer’s Guide A guide for healthcare IT leaders on how to choose a patient communication platform that’s…
Improving Patient Communications as the Cornerstone of Your Patient Experience Strategy
All of the excellent clinical care in the world can be quickly forgotten if patients are then subjected to a…
Digital Transformation Post-COVID: What’s Next on the CIO Priority List? (Audio Only)
Given the rise of digital transformation, largely accelerated by the pandemic and rising patient expectations, healthcare leaders have had to…
How UNC Health Tackled Staff Burnout
Frontline clinical support staff report 88% moderate to extreme burnout while 82% blame the patient communication process. These sobering results…
Artera Harmony Expands Analytics Capabilities with Two New Dashboards to Improve Patient Engagement
Harmony Analytics Dashboards Deliver Visibility Into Performance Benchmarking and Recovery Revenue SANTA BARBARA, Calif., March 28, 2024 – Artera, the…
Artera Expands Harmony Platform with Enhanced Referral Capabilities to Increase Conversions and Reduce In-System Leakage
New Features Align Automated Outreach with Staff Capacity to Maximize Conversions, Accelerate Patient Engagement with Conversation Templates and Demonstrate Revenue…
New Artera Harmony Dashboards Uncover Insights To Improve Patient Engagement
Artera serves 750+ healthcare providers across the country. These providers represent various care facility types and specialties including Hospitals, FQHCs, Academic,…
The Referral Process: Closing the Loop on Patient Care
The referral process is a critical piece of the patient journey; it ensures that patients receive the highest level of…
Social Determinants of Health Tools: Context in Communications
A one-size-fits-all approach is an unrealistic way to communicate with patients. The same text sent to two different individuals may…